RACE-Approved Continuing Education
Social Intelligence and Communication for Healthcare Teams
Information alone rarely changes behavior. Coaching does. DISC assessments, social intelligence coaching, and team training that reduce turnover, improve communication, and strengthen outcomes.
Companies invest in technology and infrastructure. But underinvest in people.
Across healthcare organizations, the same four challenges surface again and again. Without the tools to address them, the result is burnout, turnover, and diminished outcomes. This program is not vitamins. It's medicine.
Communication
Misunderstandings erode trust, slow decisions, and frustrate teams
Collaboration
Siloed teams reduce efficiency and compromise patient care
Leadership
Without emotionally intelligent leadership, culture suffers
Adaptability
Resistance to change stalls growth and breeds disengagement
66%
of healthcare workers report serious burnout
$25-50K
average cost to replace a single team member
Low EQ
correlates with reduced patient satisfaction and referrals
A complete coaching and training system
Not a one-off workshop
What you get
- ✓ DISC assessment for every team member
- ✓ Customized team playbooks for teamwork and conflict resolution
- ✓ 4-5 RACE-approved CEUs (leaders get 5, team members get 4)
- ✓ Certificates of completion
- ✓ Live coaching sessions with flexible delivery
- ✓ On-call coaching support through the year
- ✓ Perpetual access to online resources
- ✓ New hire onboarding capability
What changes
- ▲ Teams that communicate more effectively and with less friction
- ▲ Stronger collaboration that improves patient outcomes
- ▲ Reduced turnover through better understanding of behavioral styles
- ▲ Higher treatment acceptance and stronger client relationships
- ▲ Leaders equipped with tools for culture improvement
- ▲ A more adaptable organization that delivers stronger results
The Health Pro EQ Framework
24 behaviors that drive social intelligence and performance
Built on behavioral science and DISC methodology, this is a practical, learnable skill set that individuals can apply and organizations can operationalize. Not theory. Not a model. A concrete system for building human infrastructure.
Team Behaviors
Communication
- Active listening
- Clarity of message
- Constructive feedback
- Adaptive style
- Open dialogue
Collaboration
- Shared accountability
- Cross-functional trust
- Role clarity
- Conflict navigation
- Inclusive decision-making
Adaptability
- Openness to change
- Resilience under pressure
- Creative problem-solving
- Continuous learning
- Growth mindset
Execution
- Follow-through
- Prioritization
- Quality standards
- Resource awareness
Leadership Behaviors
Emotional self-awareness
Recognize how your emotions influence decisions and team dynamics
Coaching orientation
Develop others through guidance rather than directive management
Strategic empathy
Understand perspectives to build trust and drive alignment
Inspirational accountability
Set clear expectations while motivating through purpose
Adaptive leadership
Flex your style based on the situation and the individual
Grounded in DISC behavioral science. Refined over 25 years across corporate and healthcare environments.
How it works
Discovery call
We learn about your team's challenges and goals
DISC assessments
Every team member gets a personal behavioral style profile
Coaching + training
Live coaching sessions, ongoing support, and CEU certificates
What others are saying
25 years of experience across corporate and healthcare environments
"It gives you a framework for how to communicate with each other. Understanding not only who you are and what makes you tick, but also others, makes the team work more smoothly with less conflict."
"Emotional intelligence is the strongest predictor of performance in physician leaders." "EQ training is essential for veterinary team wellbeing." "Empathy is the single most important quality in building patient trust."
Trusted by teams at
Matt Hawk, PhD
"As an educator, coach, and published author, I've spent 25 years designing and implementing performance improvement programs across corporate and healthcare environments."
Yale doctorate. Author of Next Level Sales Coaching (Wiley, co-authored with Steve Johnson). What began as traditional sales enablement at companies like Synchrony evolved into behavioral science-based coaching that builds the human infrastructure organizations need to perform. Certified DISC and Emotional Intelligence Professional. Speaker for the Association for Talent Development.
Ready to transform your team?
Start with a free DISC assessment or schedule a discovery call.
or
Schedule a Discovery Call